EIOPA has announced that it will coordinate the first joint mystery shopping exercise on sales of insurance across eight EU Member States. EIOPA and its Members have developed a common methodology and criteria for the exercise.
Trained „mystery shoppers“ will act as potential customers and evaluate their experience with insurance providers and distributors. The exercise will gather detailed information on how products are sold and services are provided to consumers.
The results of the exercise will be available in the first half of 2024. Mystery shopping can be conducted through physical visits, digital channels, phone calls, or similar methods.
Other Features
companies
insurance
pension funds
supervisory practices
Date Published: 2023-06-28
Regulatory Framework: EIOPA Regulation
Regulatory Type: information
Insurance
consultation
EIOPA consults on its methodology for setting value-for-money benchmarks
ID 26323
EIOPA has initiated a public consultation on its proposed methodology for establishing val ...
Insurance
consultation
EIOPA consults on the prudential treatment of sustainability risks
ID 26244
EIOPA has initiated a consultation on the prudential treatment of sustainability risks, ma ...
Insurance
consultation
EIOPA seeks feedback on its proposed approach to tackle greenwashing in the ...
ID 26202
EIOPA consults on its draft Opinion on sustainability claims and greenwashing, outlining f ...
Insurance
report / study
EIOPA assesses the progress of supervision in IORP’s Prudent Person Rule compliance
ID 26162
EIOPA has released a follow-up report on the application of the Prudent Person Rule for IO ...