Following the initiation of a consultation on their complaints scheme back in 2020, the Fi
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Following the initiation of a consultation on their complaints scheme back in 2020, the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) have finally published their policy statement(s) and the final Complaints Scheme as it will apply from November 1, 2023. In the policy statement, the regulators briefly describe the responses they have received to their consultation and the changes they have ...