Events listed in Credit Servicer Directive (CSD)
EBA consults on Guidelines on complaints handling by credit servicers
ID 25734
EBA initiated a public consultation on draft Guidelines for complaints handling by credit servicers under CSD. The proposed Guidelines align with existing Joint Committee Guidelines on complaints handling, covering aspects such as complaints management policy, function, registration, reporting, internal follow-up, provision of information, and procedures for responding to complaints. The consultation, aimed at ensuring consistent supervisory practices and high consumer protec ...